Troubleshooting

9 articles

I just received my bike and the brakes are making a lot of noise?

With all-new bicycles, there is a wear-in period (approximately 50-100 miles) where there will be various sounds and noises coming from different parts of the bike (including the disc brakes). This i…

Updated by Lectric eBikes

My bike won't turn on?

Let's double-check that everything is in place for your bike to turn on. First, be sure to charge your battery until the light on your charger turns green, depicting a full charge. This may take a fe…

Updated by Lectric eBikes

Shipping Damage

We try our best to ensure an exceptional experience for all customers, however, sometimes shipping/handling, and other factors can negatively impact the product we provide. For this, we are deeply so…

Updated by Lectric eBikes

My bike won't shift gears correctly?

There are a few things we can check to get you shifting normally. Let's check the 'U' shaped derailleur guard to ensure it is not getting in the way of your derailleur. We've installed the derailleur…

Updated by Lectric eBikes

My front wheel and handlebars don't line up?

Luckily this is an easy fix! The adjustment will vary depending on the bike model you have. For the XP 1.0 & 2.0, or for threaded headsets, follow the instructions below:. First, we will have you fol…

Updated by Lectric eBikes

Replacement Keys

All of our bikes come with a battery, along with a set of keys. For security purposes, each battery has its own unique key pattern. In the event that keys are lost or broken, they may need to be repl…

Updated by Lectric eBikes

Quick connect plug check

Quick plugs are part of our smart design that allows customers to have easy access to the various features on their bikes. Each component (i.e. motor, PAS sensor, display, etc.) has a quick plug that…

Updated by Lectric eBikes

Error Code: E007

This error code signifies a motor fault. Below are two items to check: Your motor cable is located near the rear axle on the right side of the bike. Unplug the quick plug with a quick pull (do not tw…

Updated by Lectric eBikes

Error Code: E008

The E008 error code is related to the throttle, which is typically an easy fix. Check your throttle cable to make sure it wasn't disconnected. Then follow the cable from your throttle down to its qui…

Updated by Lectric eBikes

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