Pre-Purchase Information

15 articles

How do I order?

You can place your order through our online store or give us a call at (602) 715-0907 during business hours (M-F, 9am to 5pm MST) and we'll be happy to help you place an order over the phone.

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Payment Options

We accept all major credit cards including American Express, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, Mastercard, and Visa. Pre-orders require payment in full at the time of the order.…

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When is my card charged?

Your credit card will be charged in full upon placing your order. This reserves your purchase and ensures the earliest delivery date while your bike is being prepared for shipment. If you have any qu…

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Return Policy

Here is a link to our return policy. If you would still like to return your bike after reviewing this policy, please contact us first at (602) 715-0907 for authorization. Please note that you will be…

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How/where will I be able to get my bike serviced?

At Lectric, we understand that buying an eBike online can come with concerns about where and how your bike will be serviced. Our bikes were designed with repairability in mind, which ensures that mos…

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Can I test ride before purchasing?

Visit our Phoenix Showroom: Come test-ride our award-winning Lectric eBikes at our new Phoenix showroom! Check out the Phoenix Headquarters & Showroom hours here. Find out more info and other FAQs on…

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Is Financing an option?

We don't want you to have to wait to start pedaling! That's why Lectric has partnered with Affirm to offer you a way to finance your bike over time, so you can start riding now. Affirm is quick & eas…

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Canada Shipping

All Canadian orders include a $200 (USD) fee per bike. This fee includes shipping, duties, and taxes so you won't need to worry about customs upon receiving your bike. If you have any questions, plea…

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International Shipping

We understand our award-wining bikes are on everyone's wish list and we are doing everything we can to fulfill those wishes! At this time, we are unable to ship outside of the continental US and Cana…

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Warranty

Our Lectric eBikes come with a one-year warranty that covers most items excluding common wear items (tires, tubes, brake pads, etc..) and water damage. We are also offering an extended warranty for $…

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Do you offer an extended warranty?

We understand the roads can get bumpy, so that's why we partnered with Extend to help give you some peace of mind! While completing a new bike purchase on our website, you may now extend your one-yea…

Updated by Lectric eBikes

Sales Tax

Lectric is obligated to charge sales tax in states where we have reached a certain sales threshold. We currently charge sales tax in the following states: Alabama / Arizona / Arkansas / California /…

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Shipping Process & Order Status

Understanding our shipping process will help answer questions regarding your order status and give you an idea of what happens behind the scenes! Get insight into our shipping process with the video…

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Shipping Policy

Lectric eBikes encourages you to read our Shipping Policy , also located on our website. If you have any questions, please don't hesitate to contact our support team at contact@lectricebikes.com or (…

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Veteran's Discount

At Lectric, we offer $50 off each eBike for our United States veterans and active-duty military personnel. For access to this discount: Begin by adding your desired products to your cart on lectriceb…

Updated by Lectric eBikes

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