My bike won't shift gears correctly?
There are a few things we can check to get you shifting normally.
Let's check the 'U' shaped derailleur guard to ensure it is not getting in the way of your derailleur. We've installed the derailleur guard to protect the derailleur during shipping, so the guard may have been pushed in during shipping. If so, you can bend it back out to a 90-degree angle using some force with your hand, which will allow the derailleur to move freely between the gears!
Also, inspect to see if your derailleur hanger is bent at all. The derailleur hanger is the piece of metal that connects the derailleur to the frame. A photo of what to look for is below:
If the derailleur guard is not obstructing the movement of the derailleur and the hanger is straight, the derailleur may need to be slightly adjusted. Below is a great video from Park Tool explaining how to make the adjustment:
If you have any questions, please don't hesitate to contact our support team at firstname.lastname@example.org or (602) 715-0907.