Shipping Process & Order Status
Understanding our shipping process will help answer questions regarding your order status and give you an idea of what happens behind the scenes!
Get insight into our shipping process with the video below.
Let's break it down:
After the order is placed, you will receive an order confirmation in your email.
If we do not have stock, the amount of time that it takes for the product to be manufactured and arrive at our warehouses helps us produce a shipping estimate for our customers when they order.
Once the label is made (just prior to shipping), you will receive an email with your tracking number.
This tracking number will be invalid until it is scanned in by the carrier. This may take up to 3-10 business days.
Once each bike or accessory has a shipping label and the shipment is ready, delivery trucks come to pick them up and send them to the intended customer.
Due to the size of each bike and batch, shipping trucks are limited on how many they can pick up per day.
If you order an eBike, your battery may ship separately. In this event, you will receive a separate tracking number for your battery. This will help to expedite your overall shipping process.
The Carrier will produce an estimated delivery date based on their schedule and your location. This will be the best estimate as to when your order will arrive.
Our shipments do not require a signature so it is important to plan and make accommodations for your delivery time.
Lectric will send you a final email notifying you of the delivered status.
We also encourage all of our customers to read our shipping policy.
If you have any questions, please don't hesitate to contact our support team at firstname.lastname@example.org or (602) 715-0907.